Shipping Policy

Last Updated: January 27, 2026

At RCX Buggy, we are committed to getting your products to you as fast as possible. Below is our shipping policy, detailing our timelines, costs, and international shipping terms.

1. SHIPPING DESTINATIONS

We ship internationally to the following countries:

European Union: France, Germany, Austria, Belgium, Netherlands, Spain, Portugal, Sweden, Denmark, Finland, Ireland, Italy, Poland
United Kingdom (UK)
North America: United States (USA), Canada
Middle East: United Arab Emirates, Qatar, Saudi Arabia
Others: Switzerland, Australia, New Zealand

2. PROCESSING & DELIVERY TIMES

Order Processing: All orders are handled and shipped from our fulfillment centers within 24 to 48 hours (Monday to Friday).

Estimated Delivery Time: Once dispatched, your order will typically arrive within 4 to 6 business days.

Please note: While we strive to meet these timelines, delivery dates are estimates and may be subject to minor delays due to peak seasons, local carrier issues, or customs processing.

3. SHIPPING COSTS

Free Shipping: Available on all orders.

4. CUSTOMS, DUTIES, AND TAXES (NON-EU CUSTOMERS)

ECOM TRENDS GROUP LIMITED is based in Hong Kong. Please be aware of the following:

For EU Residents: Customs duties may apply depending on the order value.
For UK and USA Residents: You are the importer of record. Your order may be subject to local import duties and taxes (including VAT or Sales Tax) once the shipment reaches your country.

These additional charges are the sole responsibility of the Customer.
RCX Buggy does not collect these fees and cannot predict their amount. If you refuse a shipment due to unexpected import fees, the original shipping cost and any return fees will be deducted from your refund.

5. TRACKING YOUR ORDER

Once your order is shipped, we will send you a confirmation email containing a tracking number. You can use this number to monitor your package's journey via our carrier's website. Please allow 48 hours for the tracking information to update.

6. DELIVERY ISSUES

Incorrect Address: We are not responsible for delivery failures if the shipping address provided at checkout was incorrect or incomplete.

Lost or Damaged Items: If your order arrives damaged, please email us within 24 hours at contact@rcxbuggy.com with your order number and clear photos of the damage.

7. CONTACT INFORMATION

Email: contact@rcxbuggy.com