Refund & return policy

Last Updated: March 27, 2026

At RCX Buggy, we strive to ensure that every order brings you complete satisfaction. In accordance with applicable consumer protection regulations, we provide a transparent framework for returns, cancellations, and delivery issues.

This policy operates in conjunction with our Terms & Conditions and our Shipping Policy.

1. RIGHT OF WITHDRAWAL (14 DAYS)

In compliance with EU and UK consumer laws, you have 14 calendar days following the receipt of your package to notify us of your decision to return a product.

Condition: The product must be unused, in its original packaging, and in perfect condition for resale.
Return Costs: Return shipping costs are the responsibility of the customer.
The warranty does not cover damage resulting from improper use, impact, drops, accidents, or abnormal wear and tear.

2. ORDER CANCELLATION

Within 12 hours of placing the order: A full refund is available upon request.
After 12 hours: The order is sent to our logistics center.

If the order has not yet been shipped, a refund can still be processed.
If the order has already been shipped, you must receive the package and follow the return process.

3. DELIVERY AND RECEIPT ISSUES

Package Not Received:

Standard Delays: We kindly ask for your patience during transit. Most orders arrive within our estimated 4–6 business day window.
Missing Package (After 30 Days): If your package has not arrived within 30 days, you are entitled to a full refund.
Replacement (After 40 Days): If a package is officially confirmed as lost after a 40-day investigation period, we will ship a replacement at no additional cost.

Package marked as "Delivered" by the carrier:

Once a package is marked as "Delivered" by the carrier, it is considered legally received. ECOM TRENDS GROUP LIMITED is not responsible for theft or loss after delivery confirmation.
In the event of a dispute, the customer must file a claim directly with the carrier.

4. VOLUNTARY RETURNS (UNOPENED / UNUSED)

You may return the item within 14 days of receipt.
Requirement: The product must be brand new, unopened, and in its original, intact packaging.
Return Costs: Borne by the customer.
Refund: A full refund will be issued following inspection and approval by our warehouse.

5. DEFECTIVE OR DAMAGED PRODUCTS

Any visible transport-related damage should be reported within 24 to 48 hours of delivery. To guarantee a quick resolution:

Provide a clear video demonstrating the defect + your order number to contact@rcxbuggy.com.
Contact us first to receive the correct return address for your region. Do not return to the address on the shipping label without prior authorization.
Provide the tracking number for the return shipment.

Validation Process:

Confirmed Defective: You may choose a full refund (including return shipping costs) or a free replacement.
Functional / Misused: If the product is found to be functional or damaged due to improper use, the refund will be denied.

6. REFUND TIMELINES

Approved refunds are processed exclusively via the original payment method.
Timeline: Please allow 5 to 10 business days for the funds to reflect in your account.

7. CONTACT US

Email: contact@rcxbuggy.com