We take particular care in selecting our products and in the relationship between our company and our customers.

• 100% secure online ordering by Stripe credit card.
• Track your orders on our site.
• Competent and professional customer service – available 6 days/7.
• Thousands of people already trust us!

Our online store is open 24 hours a day, every day of the week. The order process breaks down into several steps:

1- Cart: check the contents of your order. At this stage you can change the quantities.
2- Customer information: enter your personal details and delivery address.
3- Delivery: choose the delivery method you want based on the options available.
4- Payment: you are offered several payment methods to choose from. You can check the contents of your order in the summary (optional items and services, delivery method and costs).
5- Order confirmation: to make sure your order has been registered correctly you must reach this step. You can now print your order confirmation. You will also receive a confirmation by email with your order reference and tracking number.

A complete order, available in stock and confirmed by credit card, is processed within 24 to 72 hours. 
Orders are prepared Monday to Saturday when all products are available. If an item is unavailable, your order will be prepared as soon as it is received. Our items are dispatched from several fulfilment centres.

As a result, it is possible that you receive your order in several parcels.

As soon as your payment is confirmed, we pass your order to one of our partners or fulfilment centres, from which your item will be posted. You will then receive an email with an order number to track your order from our website. For more information, visit our order tracking page.

To cancel your order, please contact customer service by email.

If you have a valid promo code, enter it in the « Promo code » box during the checkout process and click « Apply ».

Due to the exclusivity of certain products, delivery may take 4 to 9 working days excluding dispatch.

In very exceptional cases (postal strike, end-of-year holidays, etc.) it may take a little longer. Whatever happens, if your parcel does not arrive within 8 weeks, we will resend it or refund you in full. Rest assured, this has never happened. 

More details: New 2024 items, sale products, pre-orders and monthly selections are occasionally subject to flash offers with our partners. Due to order volume and to offer attractive prices, delivery times are noticeably extended.

Delivery is at our expense, it is completely free. It is handled by our partners, namely: DHL, UPS, Colissimo, etc.

You have the option of subscribing to a PREMIUM option for additional insurance. 

Upon receiving your order, it is important to check that your parcel has not been damaged during transport and that the product is in perfect condition. This check must be carried out at the time of delivery in the presence of the driver. We recommend that you keep the packaging, as it may be useful in the event of a product return and is essential if you wish to exercise your right of withdrawal.

First check your parcel tracking via the link to your tracking interface that was sent to you by email after your order. If it shows as in transit, please wait until the estimated delivery date. If your parcel is being held by the carrier, please collect it at the address on the missed delivery card. Also check that the delivery address on your order is correct.

If the wait seems long, don't worry: your order is on its way to your home.

Before contacting us, check your order confirmation to see whether the product ordered differs from what you received. If the item received does indeed differ from what you ordered, please contact customer service by email.

It is possible that your order will be shipped in several parcels. Check your order confirmation email to make sure you do not have multiple tracking numbers from our carrier. If all parcels have arrived and you still do not have all your products, contact customer service by email.

If batteries are missing, please refer to the note on the chat. Your order arrives in two separate parcels due to new European legislation.

We do our utmost to ensure your order is delivered intact and as expected. Should you receive a defective product, contact us and we guarantee we will find a winning solution for you.

Pursuant to Article L 121-21 to L 121-21-8 of the Consumer Code, you have 14 days to return any item(s) that do not suit you, subject to compliance with the conditions of our refund policy; otherwise we are unable to offer a refund or exchange.

Return costs are at your own expense.

We accept all credit cards.  Our business is growing and you will soon be able to pay via Amazon Pay. For simplicity, we do not accept bank cheques or SEPA transfers.

First check that your card's expiry date has not passed. Then check that you have entered your surname AND first name correctly. If your bank transaction is declined, it may be due to exceeding your authorised limit. Please contact your bank to verify your limit.

We charge your card within 24 hours for security reasons. 

Our website has a 256-bit SSL security certificate. All information relating to pages, content, credit cards and transactions is protected by the same level of security used by banks. For more information, see our legal notices.

Customer service is reachable Monday to Saturday by email.

Please contact our After-Sales Service Monday to Saturday from 9am to 12pm and 2pm to 6pm by email. (excluding public holidays)